We never accept repeat prescription requests by telephone. Any request for a prescription to be issued on the same day it’s requested will be rejected. Make sure we’ve got your latest mobile phone number and email.
** Email and Telephone Requests cannot be accepted for safety reasons. Please register with NHS app to order your REPEAT prescriptions **
NHS App
Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet — including prescriptions and appointments.
Repeat Prescription Preferred Online Provider’s
There are many online providers, however NHS App is the preferred app.
Your Repeat Medication
If you need regular medication and your doctor does not need to see you every time. You will be issued with ‘repeat prescription’. When you collect a prescription you will see that it is perforated down the centre. The left-hand side is the actual prescription.The right-hand side (re-order slip) shows a list of medicines that you can request without booking an appointment to see a doctor. Please tear off this section (and keep it) before handing the prescription to the chemist for dispensing.
Run out or just about to run out of medication requests
Unfortunately a small minority of patients are repeatedly running out (or just about to run out) of their medication. Urgent requests of this nature cause a great deal of disruption to the smooth running of the practice. Please be aware that such requests will be questioned very carefully by the reception staff and may well be refused by the GP. A record is kept of such requests, and may well be refused by the GP.
Stockport Medical Group Repeat Prescription System
- We never accept Repeat Prescription requests by telephone or email
- We cant issue requests for repeat prescriptions on the same day you make the request.
- Please make sure we’ve got your current mobile phone number and email address.
The demand on the NHS is so great and to ensure that our GP clinical time is allocated to things that can be done without an appointment, it is important to understand the repeat prescription system so that everyone gets their medicines when they need them. Below is a brief summary of the process.
You should ONLY order a prescription for medication that your GP has placed on your medical record for “repeat prescription ordering”.
This means you can order prescriptions for such medications without a GP appointment, but only until the review date agreed with your GP. Usually this is in your birthday month.
ONLY the items which are listed on the right-hand side of your latest prescription (which can be viewed on Patient Access & other “Apps”) can be ordered in this way.
- We prefer to text you about any issues with your repeat prescription.
- We prefer to issue prescriptions electronically to your Pharmacy, but if there are particular problems, you can ask to have paper prescriptions which you collect from the Reception Desk.
On or after the review date, prescriptions may not be issued until a review of your condition(s) and medication has happened. Please make sure that you attend appointments when asked to, for a review of your condition(s) and medication.
Repeat Prescription Ordering
Allow 5 working days’ notice is required to generate a prescription for routine repeat prescription recorded medication.
Allow at least 7 working days’ response for prescription requests for any medications that are NOT on the repeat prescription record.
- Use the NHS App or any other preferred health application. (open 24/7)
- Through Online Patient Request (open 8am – until all fully booked)
- Tick the required items on the repeat prescription order form and placing in the collection box in at the Reception Desk.
- Complete a repeat request slip available at the Reception Desk and placing in the collection box. Please hand write in capitals.
Requests for repeat prescriptions will be ready for collection 5 working days after being received. Requests for any other prescriptions not listed on the repeat slip will take longer to assess, and will be at the GP’s discretion.
If your Pharmacy reports that an item is “out of stock” it is your Pharmacy’s responsibility to find another source or suggest an alternative medication to us. We don’t hold medication stock or supply information.
For any queries about your repeat prescription medicines, please make a Practice Pharmacist appointment.
For further support on using the NHS APP click here.
Aged 13 and above – NHS APP
The NHS app is available for patient aged 13 and above.
Patients under the age of 13 cannot use the NHS App at all. Under the age of 13, parents or guardians can request for their child’s record to be linked to their account.
Patients aged 13 to 15 need to contact their practice first and request login credentials for online services before they can access their medical record or order a prescription. The practice may require these patients to undergo a Gillick Competency assessment where they verify the teenager’s identity and assess which online services they can access. A teenager can provide their passport as proof of ID. If no ID is available then a telephone appointment with the GP can be arranged so that their ID can be vouched.
A patient aged 13 to 15 cannot self-register for access to their GP health record. This supports practices that have a blanket ban on 13 to 15-year-olds accessing any online GP services.
This practice does allow 13-to-15-year-olds who are Gillick Competent online access, you can proceed down the following route to verify your identity on your NHS Account.
Your practice will give you registration details with 3 pieces of information:
- Account ID
- ODS code
- Linkage key or Passphrase.
A teenager can then order their own prescriptions or can allow a proxy access. Please click here for more information.
Acute Prescription Requests
Requests for any “non-repeat” prescriptions not listed on the repeat system will take longer to assess. At least 7 working days notice must be given to process a prescription. It may only be issued at the GP’s discretion. You MUST provide a condition for which the medication is being requested to treat. Without this there will a delay to issue your prescription or the GP may not issue the prescription. You may need a clinical review before your request can be considered.
Out-of-Stock Medications
We don’t hold medication stock or supply information. If your Pharmacy reports that an item is “out of stock” your Pharmacy should find another source or suggest an alternative medication to use that is available
Medication Reviews
To make sure that the prescribed medication(s) are working safely and effectively, we will ask you to attend for monitoring blood (and other) tests. The time between reviews will depend on your medical condition(s). This will be at least annually but often more frequently.
Your repeat slip and App will show the date when your next medication review is due. Usually the review date will be your birthday. You will be asked to attend for a review around this date if you have not attended the Practice recently for the necessary monitoring tests or discussion of your current medication.
Please attend when requested or you will no longer be able to use the repeat prescription system. The review may take place by telephone.
Please attend when requested. If you don’t we may have to reduce the amount of medicine we prescribe and you may no longer be able to use the repeat prescription system.
Repeat Dispensing
This system is suitable if you’re prescribed medication and the condition(s) and treatment aren’t likely to change for the following 6 to 12 months. Please ask the Practice Pharmacist or your Community Pharmacist about the system and they will help us to make the necessary arrangements.
This system works by the Practice electronically issuing a number of repeat prescriptions in advance to your nominated Pharmacy. You can collect your repeat medication each month from your Pharmacy without the need to make a repeat prescription request.
The Pharmacist will check before each new supply that you are not experiencing any problems with your medicines or whether you need all your medicines. When you have collected all the repeats allowed by your GP, you will then need to attend the Practice for a review.
Help with your Prescription
If you forget to request a Repeat Prescription
If you forget to obtain a prescription for repeat medication and thus run out of important medicines, you may be able to get help from your Pharmacy. Under the Urgent Provision of Repeat Medication Service, Pharmacists may be able to supply you with a further cycle of a previously repeated medicine, without having to get a prescription from your GP.
If you have run out of important medication, telephone your usual Pharmacy to check that they offer this service; if they don’t, they may either direct you to another Pharmacy who does provide it, or ask you to phone 111 where you can request details of a local Pharmacy that provides the service.
You must then take with you to the relevant Pharmacy, proof of both your identification and of your medication (for example, your repeat prescription list or the empty box which should have your details printed on it). Please note that controlled drugs and antibiotics are not provided through this service, you will need to ring 111 for these.
If you receive stoma products from your Pharmacy or other supplier and/or receive items such as continence products, please ensure you have sufficient supplies as you may encounter difficulties in obtaining these over Bank Holidays, or when the Surgery is closed.
Help with NHS Costs
If you need help with NHS costs or need to find out if you can get free prescriptions please click the button below for further information.
How to order your medication
By post
You can post your prescription slip or written request to us at the Practice. You must include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the Surgery (please allow extra time for any possible delays with the postal service).
In person
You can order in person by returning the right-hand half of a previous prescription for the required medications, or by submitting a handwritten request. Place your request into the prescription box at the entrance.
Pharmacy ordering/collection service
Pharmacies offer a prescription collection service. Throughout Greater Manchester, patients are now being encouraged to take responsibility for ordering their own repeat medications (instead of a pharmacy ordering medication for a patient). This will help to ensure that only the medicines needed are provided on a monthly basis, avoiding stockpiling, reducing waste and helping with climate change. Please refer to above and register for NHS app.
Once you order via the app, the prescription will be sent electronically to your nominated chemist. If is not convenient then please update your nomination in the NHS app.
Telephone
We do not accept requests for repeat prescriptions by telephone. This prevents dangerous errors being made and leaves the telephone lines free for urgent matters.
Online
NHS App, Patient Access, Evergreen
Please DO NOT email the surgery to order medication unless in exceptional circumstances by prior agreement. We are unable to process email requests for medication and you may not receive your medication if ordered in this way. Pharmacies may continue to help with medication ordering for vulnerable patients or those who are housebound and do not have access to smart phones.
Additional information
Drugs and driving
It’s illegal to drive if either:
- you’re unfit to do so because you’re on legal or illegal drugs
- you have certain levels of illegal drugs in your blood (even if they have not affected your driving)
Legal drugs are prescription or over-the-counter medicines. If you’re taking them and not sure if you should drive, talk to your doctor, pharmacist or healthcare professional.
The police can stop you and make you do a ‘field impairment assessment’ if they think you’re on drugs. This is a series of tests, for example asking you to walk in a straight line. They can also use a roadside drug kit to screen for cannabis and cocaine.
If they think you’re unfit to drive because of taking drugs, you’ll be arrested and will have to take a blood or urine test at a police station.
You could be charged with a crime if the test shows you’ve taken drugs.
Hospital and Community Requests
When you are discharged from Hospital you should normally receive seven days supply of medication.
On receipt of your discharge medication, which will be issued to you by the Hospital, please contact the Surgery to provide them with this information before your supply of medication has run out.
Hospital requests for change of medication will be checked by a prescribing clinician first, and if necessary a prescribing clinician will provide you with a prescription on request.
Medication reviews
The Doctors at the Practice regularly review the medication you are taking. This may involve changes to your tablets and is in accordance with current Health Authority policies. Please be reassured that this will not affect your treatment. We may sometimes call you in for a medication review and this may involve blood tests. It is very important that you attend these appointments, as it keeps you safe whilst taking medication.
The GP will agree a review date with you, this is normally annually.
Non-repeat items (acute requests)
Non-repeat prescriptions, known as ‘acute’ prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period, and may require a review visit with your Doctor prior to the medication being added onto your repeat prescription records.
Some medications are recorded as acute as they require to be closely monitored by the Doctor. Examples include many anti-depressants, drugs of potential abuse or where the prescribing is subject to legal or clinical restrictions or special criteria. If this is the case with your medicine, you may not always be issued with a repeat prescription until you have consulted with your Doctor again.