NHS staff should be able to come to work without fear of violence, abuse or harassment from patients or their relatives.
NHS Staff must be able to come to work without fear of violence, abuse or harassment from patients or their relatives. The NHS has a zero tolerance attitude towards violence.
Any patients who are abusive or display inappropriate behaviour such as offensive language including homophobia, biphobia and transphobia and physical or intimidating threats and have had a previous warning from the practice could be removed from the practice register with 28 days supply of medication and notice to find a new practice.
Violent, threatening or abusive behaviour including shouting and swearing will not be tolerated at this practice.
Patients who act in such a manner will be asked to leave the premises; the Police may be called and you could be removed from our patient list.
Our staff are here to help you, please treat them with respect.
Where patients are disruptive and display aggressive and/or intimidating behaviour and refuse to leave the premises, staff are instructed to dial 999 for Police assistance, and charges may then be brought against these individuals.