Our main telephone line is 0161 9835333. Please note that our peak time to call us is between 8am – 9am. For all non-urgent needs, we would recommend that you contact us after 2pm, whereby all of the urgent demand for the day has passed.
Please note that we do have on average 6 staff available to take these calls at our peak times.
In an average month we are dealing with 12,000 incoming calls to our main number with a further 400 calls coming to our direct dial numbers from external health organisation, such as A&E, Ambulance service, NHS111, Coroner’s Office, Funeral Directors and others.
We are aware of delays when contacting the surgery due to the volume of calls and the high patient demand.
To mitigate this delay, we have introduced more staff to handle the calls during these busy times. Our telephone system has a ‘queue buster’ option holds your place in the queue and prevents the need for you to remain on hold. We constantly ask patients to not telephone at our peak times for non-urgent requests such as booking routine appointments, medication queries, sicknote requests etc.
- Option 1 – GP appointments that are for acute problems requiring attention within 7 days.
- Option 2 – Prescription Query – this is for queries only. For safety – Prescription request will not be accepted over the telephone.
- Option 3 – General Enquires or Nurse/HCA routine appointments – All non-urgent appointment queries or book your annual reviews/follow up with our Nurse/HCA team, due to receiving a notification to contact us.
- Option 4 – To obtain results. You can view results via the NHS app. This will remove the need for you to telephone. Any urgent results a GP or Nurse WILL contact you.
- Option 5 – Referral queries – however if you have not heard from the hospital then it is advisable that you contact then directly first as we are very limited to be able to speed up this process.
Acute GP Appointments
We will ALWAYS offer an appointment to a person whom the GP regards as requires urgent CLINICAL care.
The NHS crisis is the main headline news and we have provided some links to further reading about why we are facing these significant challenges.
We follow the BMA safe working guidance and when we have reached capacity we will signpost you to NHS 111.
Finally, we would like to thank all our patients for your understanding and kindness despite this frustrating time.