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Order a Repeat Prescription


Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet — including prescriptions and appointments.

Your Repeat Medication

If you need regular medication and your doctor does not need to see you every time, you will be issued with ‘repeat prescription’. When you collect a prescription you will see that it is perforated down the centre. The left-hand side is the actual prescription.The right-hand side (re-order slip) shows a list of medicines that you can request without booking an appointment to see a doctor. Please tear off this section (and keep it) before handing the prescription to the chemist for dispensing.

Run out or just about to run out of medication requests

Unfortunately a small minority of patients are repeatedly running out (or just about to run out) of their medication. ‘Urgent’ requests of this nature cause a great deal of disruption to the smooth running of the practice. Please be aware that such requests will be questioned very carefully by the reception staff and may well be refused by the GP. A record is kept of such requests, and may well be refused by the GP.


We never accept Repeat Prescription requests by telephone. Any request for prescription to be issued on the same day its requested may be rejected. Please make sure we have your latest mobile phone number and email address.

You can ONLY order a prescription for medication that your GP has placed on your medical record for “repeat prescription ordering”.

We will reject all requests that are made sooner than 7 days before you are due to expire (if a 28 day supply, you can order from day 21)

This means you can order prescriptions for such medications without a GP appointment, but only until the review date agreed with your GP.

ONLY the items which are listed on the right-hand side of your latest prescription (which can be viewed on the NHS App for example) can be ordered in this way. We issue a 28 day quantity. Other quantities are at the sole discretion of your GP.

We aim to communicate by text or through our Online Patient Triage portal with you about any issues with your repeat prescription. During the Pandemic we will issue prescriptions electronically to your Pharmacy whenever possible.

On or after the review date, prescriptions may not be issued until a review of your condition(s) and medication has happened. Please make sure that you make appointments when asked to, for a review of your condition(s) and medication.


Please ensure that you order your prescription at least 4 working days before you are due to run  out of medication.

  • Use the NHS App or any other preferred health app for example the Patient Access or Evergreen Life Apps (open 24/7)
  • Through Online Patient Triage (open 8am – until all fully booked)
  •  Only if you cannot find an electronic means to order your prescription, tick the required items on the repeat prescription order form and placing in the letterbox at each practice. Please write clearly and in capital letters.
  • Ask your Pharmacy to make a prescription request.

Requests for repeat prescriptions will be ready for collection 3 working days after being received. Requests for any other prescriptions not listed on your repeat prescription record will take longer to assess, and may only be issued at the GP’s discretion. You MUST provide a condition for which the medication is being requested to treat. Without this information no prescription can be issued.

If your Pharmacy reports that an item is “out of stock” it is your Pharmacy’s responsibility to find another source or suggest an alternative medication to us. We don’t hold medication stock or supply information.

For any queries about your repeat prescription medicines, please speak to the Practice Pharmacy Team, normally available Monday to Thursday.


To make sure that the prescribed medication(s) are working safely and effectively, you will be required to attend for monitoring blood (and other) tests. The time between reviews will depend on your medical condition(s). This will be at least annually but often more frequently.

Your repeat slip and App will show the date when your next medication review is due. Usually the date will be your birthday. You will be asked to attend for a review around this date if you have not attended the Practice recently for the necessary monitoring tests or discussion of your current medication. Please attend when requested or you will no longer be able to use the repeat prescription system.


This is our preferred system, and the NHS requires us to use this whenever possible, during the Pandemic. This system is usually suitable if you’re prescribed medication and the condition(s) and treatment aren’t likely to change for the following 6 to 12 months, or there are monitoring risks. Please ask the Practice Pharmacist or your Community Pharmacist about the system and they will help us to make the necessary arrangements to set the system up.This system works automatically. We electronically issue a number of repeat prescriptions in advance to your nominated Pharmacy. You can collect your repeat medication each month from your Pharmacy without the need to make a repeat prescription request.

The Pharmacist will check before each new supply that you are not experiencing any problems with your medicines. When you have collected all the repeats allowed by your GP, you will then need to attend the Practice for a review.

Help with your Prescription

If you forget to request a Repeat Prescription

If you forget to obtain a prescription for repeat medication and thus run out of important medicines, you may be able to get help from your Pharmacy. Under the Urgent Provision of Repeat Medication Service, Pharmacists may be able to supply you with a further cycle of a previously repeated medicine, without having to get a prescription from your GP. 

If you have run out of important medication, telephone your usual Pharmacy to check that they offer this service; if they don’t, they may either direct you to another Pharmacy who does provide it, or ask you to phone 111 where you can request details of a local Pharmacy that provides the service.

You must then take with you to the relevant Pharmacy, proof of both your identification and of your medication (for example, your repeat prescription list or the empty box which should have your details printed on it). Please note that controlled drugs and antibiotics are not provided through this service, you will need to ring 111 for these.

If you receive stoma products from your Pharmacy or other supplier and/or receive items such as continence products, please ensure you have sufficient supplies as you may encounter difficulties in obtaining these over Bank Holidays, or when the Surgery is closed.

Help with NHS Costs

If you need help with NHS costs or need to find out if you can get free prescriptions please click the button below for further information.

How to order your medication

By post

You can post your prescription slip or written request to us at the Practice. You must include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the Surgery (please allow extra time for any possible delays with the postal service).

In person

You can order in person by returning the right-hand half of a previous prescription for the required medications, or by submitting a handwritten request. Place your request into the prescription box at the entrance.

Pharmacy ordering/collection service

Pharmacies offer a prescription collection service from our Practice. They can also order your medication on your behalf. This saves you time and unnecessary visits to the Practice. Please contact the Pharmacy of your choice for more information if you wish to use this service.

If the nominated chemist that we have for you is not convenient then please let us know by sending a Online Patient Triage request with your preferred chemist and we will update our records.


We do not accept requests for repeat prescriptions by telephone. This prevents dangerous errors being made and leaves the telephone lines free for urgent matters.


NHS App, Patient Access, Evergreen

Additional information

Drugs and driving

It’s illegal to drive if either:

  • you’re unfit to do so because you’re on legal or illegal drugs
  • you have certain levels of illegal drugs in your blood (even if they have not affected your driving)

Legal drugs are prescription or over-the-counter medicines. If you’re taking them and not sure if you should drive, talk to your doctor, pharmacist or healthcare professional.

The police can stop you and make you do a ‘field impairment assessment’ if they think you’re on drugs. This is a series of tests, for example asking you to walk in a straight line. They can also use a roadside drug kit to screen for cannabis and cocaine.

If they think you’re unfit to drive because of taking drugs, you’ll be arrested and will have to take a blood or urine test at a police station.

You could be charged with a crime if the test shows you’ve taken drugs.

Hospital and Community Requests

When you are discharged from Hospital you should normally receive seven days supply of medication.

On receipt of your discharge medication, which will be issued to you by the Hospital, please contact the Surgery to provide them with this information before your supply of medication has run out.

Hospital requests for change of medication will be checked by a prescribing clinician first, and if necessary a prescribing clinician will provide you with a prescription on request. 

Medication reviews

The Doctors at the Practice regularly review the medication you are taking. This may involve changes to your tablets and is in accordance with current Health Authority policies. Please be reassured that this will not affect your treatment. We may sometimes call you in for a medication review and this may involve blood tests. It is very important that you attend these appointments, as it keeps you safe whilst taking medication.

The GP will agree a review date with you, this is normally annually.

Non-repeat items (acute requests)

Non-repeat prescriptions, known as ‘acute’ prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period, and may require a review visit with your Doctor prior to the medication being added onto your repeat prescription records.

Some medications are recorded as acute as they require to be closely monitored by the Doctor. Examples include many anti-depressants, drugs of potential abuse or where the prescribing is subject to legal or clinical restrictions or special criteria. If this is the case with your medicine, you may not always be issued with a repeat prescription until you have consulted with your Doctor again.