Other Important Information
| Emergencies when the surgery is closed |
Always ring 0161 426 5333
An answering machine will provide a telephone number to contact the on-call doctor. All calls received out of surgery opening times by the duty doctor service, Mastercall, are voice recorded.
Please remember only to call if the problem cannot wait until the next working day.
| Accidents |
The nearest Accident & Emergency department is at Stepping Hill Hospital. Tel: 419 4108. Only if you have a serious accident or medical emergency, should you go directly there. Otherwise, always telephone the surgery first.
| Useful Telephone Numbers |
| Stepping Hill Hospital | 0161 483 1010 |
| Wythenshawe Hospital | 0161 998 7070 |
| Manchester Royal Infirmary | 0161 276 1234 |
| NHS Direct | 0845 4647 |
| NHS Walk-in Centre opening times and availability can be obtained from NHS Direct |
|
| Into Health (General Information) | 0161 429 7010 |
| Social Services for Edgeley & Cheadle Heath | 0161 428 3241 |
| Primary Care Trust |
Stockport PCT can be contacted at Regent House, Heaton Lane, Stockport, SK4 1BS. Tel: 0161 426 5000.
You can now order your repeat prescription by e-mail, as well as by our online form, fax and post.
E-mail us at sto-pct.stockportmedicalgroup@nhs.net
Collect your prescription at the normal time.
Please do not e-mail appointment requests or cancellations or any urgent matters. For security and confidentiality reasons, we never reply to ANY e-mail.
| Confidentiality |
All information given to any member of the practice's staff is treated in medical confidence. All members of staff are bound to by the same rules of conduct and privacy as the doctors and nurses. No member of staff is able to tell anyone, including family members and close relatives, anything about your attendance at the surgery. This is required by law and is designed to protect your interests.
| Violence and Aggression |
| New Patients |
If you live in our practice area and would like to register with us, please complete a registration form available from reception. On the form you will be able to say which doctor you would prefer to see. However, in keeping with NHS regulations, you will be registering with the Practice rather than an individual GP. You are free to see any of the doctors at the Practice by appointment.
| Telephoning for Test Results |
For results of tests requested by a doctor or nurse at the practice, please telephone 0161 426 5989.
Results are available on Monday 2.30pm-4.00pm, Tuesday 8.30am-11.00am, Wednesday 2.30pm-4.00pm, Thursday 8.30am-11.00am & Friday 8.30am-11.00am.
Please do not use any other telephone number or telephone at any other time.
Most hospital doctors arranging tests will write directly to you with the results & this usually takes 3 to 6 weeks. We receive hospital results at the same time as you do. You can also contact your hospital doctor’s secretary directly.
| Home Visit Requests |
Please ring 0161 426 5333 before 10am if possible. Please remember that the doctor must decide if a home visit is necessary and how quickly.
Home visits should only be requested if you are too ill to attend the surgery. The receptionists are trained to ask certain questions so that the doctors can decide on the priority of calls. Home visits are usually made between 1.00pm and 4.00pm.
| Repeat Prescriptions |
If you and your doctor decide, you may obtain repeat prescriptions for long-term medication. Tick the items that you require on your order form and post it to, or leave it at the surgery. You may also order using our online form, by fax or e-mail.
Please make sure that you submit your prescription requests to us at least 4 days before you will run out of medication and allow 48 hours for these to be completed.
***We do not take telephone requests for repeat prescriptions for reason of safety***
| Appointments |
For all appointments, ring reception on 0161 426 5333. This telephone number is for appointments at both sites and could be answered at either site. All requests for appointments can be dealt with by any Receptionist. All surgeries are by appointment. Doctor's appointments are usually 10 minutes long unless advised otherwise by the doctor.
If you feel a condition is so urgent that you need to be seen on that day, you will always be seen. The receptionist may ask you if you belive you need to be seen urgently. However, to ensure prompt treatment is available to all patients, we ask that you do not request an urgent appointment for a routine matter. Non-urgent enquiries are most easily dealt with in the afternoons when telephone lines are less busy. If you are unable to keep an appointment, please advise us as soon as possible in order that it may be offered to other patients.
| Chaperone |
If you feel that you would like to have a chaperone during your consultation please do not hesitate to ask. We will try our best to provide one, however it may be necessary to re-schedule your appointment until we can provide one.
| Medical Records |
It is important that NHS records are accurate and complete so that those treating you can give the best possible advice and care. This information is only available to those involved in your care and you should never be asked for personal medical information by anyone not involved in your care. You have a right to know what information we hold about you. If you would like to see your medical records please call our Practice Manager. If you require copies of any of your records there will be a nominal fee for photocopying.
Please try and ensure you keep us informed of any changes in your information, including change of telephone number or address.
| Complaints Procedure |
The Practice has a comprehensive complaints procedure based on NHS guidelines. If you have any complaints or comments about any aspect of the service at Edgeley Medical Practice or Delamere Practice please contact our Practice Manager by telephone or letter. We will try to address all your concerns promptly.
| Patients with Particular Needs |
Both The Edgeley Medical Practice and Delamere Practice are accessible to patients using a wheelchair.
For patients with hearing problems there is a loop system at Edgeley.
We can arrange interpretation and translation services for patients who do not speak English - please let us know if you require this service when booking an appointment.
| Trainees and Students |
We are an established medical student, nursing student , GP & Nurse training Practice, and as such your medical records may be used for educational purposes. Student nurses, medical students, GPs and Nurses in training may be present during consultations.
These consultations are always subject to your agreement.
| Private and Insurance Medical Examinations |
BY SPECIAL APPOINTMENT ONLY - PLEASE CONTACT RECEPTION
Drs Gill, Lalloo, Housley, Price and Eaton provide this service. There is a fee chargeable for all private medical examinations. The fee may be payable by the company requesting the medical or may be payable by you. Please speak to one of the Secretaries if you are unsure about payment. Please remember to bring the fee with you, payable by cash or cheque only, on the day of your appointment if you are liable for the payment.
Please remember to bring a urine sample and any spectacles with you.
| Visitors from Abroad |
Visitors from the EU are required to bring their European Health Insurance Card (New E111 card) with them if they need to be seem by a Doctor, otherwise there may be a charge involved.
Visitors from outside the EU will need to enquire at reception or call the surgery and ask to speak to Marie before they are able to be seen by a Doctor as there may be a charge involved.